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Thread Statistics | Show CCP posts - 9 post(s) |
Ridley Tree
The Black Rabbits
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Posted - 2007.08.02 05:42:00 -
[1]
Edited by: Ridley Tree on 02/08/2007 05:45:11
 Originally by: EFF ONEF1
-sniped for length
CCP Wrangler, you are spot on. Dont let these people push you and CCP around.
And their customer service, given that CCP has acknowledged massive desyncs and given that CCP knows there are severe server issues, should err on the side of 'our logs don't show...' rather than 'Sorry about that. This is a known issue. Here's your ship back.'?
I'm sorry but if there is a known severe issue the Customer Service should not be saying 'oh, no logs. **** you, go away.' They should be apologizing out the ass and groveling as they give you your lost **** back.
Hey what do I know. I've never been a CSR. I've never delt with angry customers. I've never been a CSR supervisor. I never helped write the customer retention program for a company.
Oh wait, I have. 
CCP makes a great game. Their creativity is amazing. I'm shelling out for two accounts. But to be painfully honest, CCP's customer service has to be one of the worst I've ever seen. Copy and pasted generic answers to almost every petition. Inconsistency is apparently rampant but we can't be sure because hey, CCP restricts you from quoting their customer service on the board. People keep playing this game despite of their Customer Service, not because of it.
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The Ridley Tree Productions Vault of Videos |
Ridley Tree
The Black Rabbits
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Posted - 2007.08.02 09:28:00 -
[2]
Originally by: Sin Meng
I didn't read between the lines because reading between the lines of a PR rep or "community manager" its pointless, I won't go into why because you've clearly lost yourself to conspiracy theory.
In that case reading the words at all would be pointless would it not?
'People aren't leaving because the subscription numbers are going up' does not logically work anyway. People are leaving. Others are joining. Those leaving are veterans, by default as they had to be here already to be leaving. Those joining are not veterans, by default as they just joined. If he only cares about the subscription number, then he doesn't give a crap about veterans.
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The Ridley Tree Productions Vault of Videos |
Ridley Tree
The Black Rabbits
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Posted - 2007.08.02 10:40:00 -
[3]
Edited by: Ridley Tree on 02/08/2007 11:06:42
Originally by: Okkie2
He was commenting on the Eve is dieing part, which isn't true. Eve is still growing strong. His answer could have been a bit more tactical, but i guess this is because of all the whining on the forums and him being finally getting pretty annoyed by it.
You know that bit I said about CCP having horrible customer service? Employees are not allowed to get annoyed. Not in public anyway. Thats what the break-room, the bar and the dartboard are for.
edit: Though with the amount of **** they get (see the state of this board and the amount of locked threads right now.... (1106 eve time) I'm perfectly willing to forgive.
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The Ridley Tree Productions Vault of Videos |
Ridley Tree
The Black Rabbits
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Posted - 2007.08.02 12:14:00 -
[4]
Originally by: Kiersten
Could just be me but wont it hurt when all the veteran players cancel there 3 or 4 alts? thats honestly all the new players are these days so screw the vet's m8 ya  ccp will go under for it.
but ya /signed
QFT. When you see '30,000' online, its really going to be closer to 23k or so people and their alts.
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The Ridley Tree Productions Vault of Videos |
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